Menogo.com - Travel complaints online

Menogo.com is the new address for travel-related complaints, so if you've just came back from a holiday and want to tell the world how bad your hotel room was - just login and start writing. It's a great idea, as long as it stays in the hands of the end user and doesn't turn into a battle ground for tourism operators worldwide (and it probably will, just give them 2-3 months).

In terms of usability, I found a few problems that have to be fixed in order to improve the user experience:

1. Browsing for "travel NoGo's" is very limited. You can either type words in the search box or to choose links from the tag cloud. But what if I want, for example, to read about hotels in Australia? the combination of "australia"+"hotels" brings a lot of unrelated results. It could have been much better to present two navigational sections: country/destination and the NoGo type (hotel, airline etc). The funny thing is, when I wanted to add a NoGo I was asked to choose both a country and a category - but for some reason it's not a part of the browsing system yet.

2. The Add NoGo writing space offers light text on a dark background (see image below). Yes, it is visually interesting, but it's not readable. For a perfect readability, stick with the traditional black on white.

3. Many of the site members chose not to upload a personal photo to their profiles. While it's 100% fine on other sites, here - where credibility is a major issue - it's different. If menogo.com wants to be perceived as a credible website with an excellent reputation, adding an image to a user's profile should be compulsory.